Frequently Asked Questions
At Home Favorite, we’re here to make your shopping experience smooth and enjoyable. Below, you’ll find answers to some of the most common questions. If you don’t see your query, feel free to reach out to us at office@home-favorite.uk or call OPEN.
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Apple Pay. For specific orders, bank transfer is available—contact us for details.
2. How long will it take to receive my order?
Delivery within the United Kingdom typically takes 7-15 business days. International delivery times vary, and you’ll receive an estimate at checkout. For more details, visit our Shipping Policy.
3. Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking number via email so you can monitor your package every step of the way.
4. What is your return and refund policy?
You can return items within 30 days of receipt as long as they’re unused, in their original condition, and packaging. Certain items, such as customized products and edible treats, are not eligible for returns. Visit our Return and Refund Policy for more details.
5. What should I do if my order arrives damaged?
We’re here to help! If your item arrives damaged or defective, please contact us at office@home-favorite.uk within 2 days of receipt with your order details and photos. We’ll send a replacement free of charge.
6. Can I cancel or change my order?
Orders can be canceled or changed until 11:59 PM (EST) on the day of purchase. If your order has already been packed or shipped, cancellations are not possible. Contact us immediately if you need assistance.
7. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
8. Are your products guaranteed?
Yes, we stand by the quality of our products. If you encounter any issues, please contact us, and we’ll work to make it right.
9. How can I contact customer service?
We’re here for you! Reach out to us via:
- Email: office@home-favorite.uk
- Phone: OPEN (Monday to Friday: 9:00 AM - 6:00 PM GMT, Saturday: 10:00 AM - 4:00 PM GMT)
If you have additional questions, don’t hesitate to get in touch. At Home Favorite, we’re dedicated to making your experience exceptional!