Shipping Policy

At Home Favorite, we’re dedicated to delivering your orders with care and precision. Your satisfaction is our top priority, and we’re here to ensure that every step of the shipping process is seamless and stress-free. Let’s walk you through everything you need to know about how your orders make their way to you.

Processing Time

We know you’re excited to receive your Home Favorite products, and we don’t like to keep you waiting. That’s why we process all orders within 1-3 business days after payment confirmation. If you place your order on a weekend or public holiday, don’t worry—our team will get started on it the next business day. Once your order is shipped, we’ll send you a confirmation email with all the details, including your tracking number.

Shipping Costs

We believe in keeping things simple and affordable. For customers in the United Kingdom, shipping is just £2.95, and the best part? It’s free when you spend over £50! For orders outside the UK, shipping costs are calculated at checkout based on your location, so you’ll always know exactly what to expect.

Estimated Delivery Time

Your order is on its way! For our customers in the United Kingdom, delivery typically takes 7-15 business days. For international orders, delivery times vary based on your location, but we’ll provide an estimate at checkout so you can plan accordingly. While we aim for punctuality, external factors like customs or carrier delays can occasionally cause slight changes to delivery schedules.

Tracking Your Order

We want you to feel in control of your order’s journey. As soon as it’s shipped, we’ll send you a tracking number so you can follow your package every step of the way. If you need help with tracking or have any questions, our friendly support team is just a message away.

Customs, Duties, and Taxes

For international deliveries, customs duties and taxes may apply depending on your country’s regulations. These additional fees are the responsibility of the customer. If you’re unsure about what to expect, we recommend checking with your local customs office.

Delayed or Missing Packages

We understand how disappointing it can be when a package doesn’t arrive as expected. If your order seems delayed, here’s what to do:

  1. Check your tracking information for the latest updates.
  2. Contact your local carrier for additional details.
  3. If you’re still unsure, get in touch with us—we’re here to help resolve any issues promptly.

Safety First

We’ve partnered with trusted courier services to ensure your order reaches you safely. Our delivery process also includes measures to minimize contact, such as secure drop-off locations and electronic confirmations when required.

Need Help? Let’s Chat!

We’re here to assist with any shipping-related questions or concerns you might have. Here’s how you can reach us:

  • Phone: Give us a call at OPEN. Our lines are open Monday to Friday from 9:00 AM to 6:00 PM (GMT) and Saturdays from 10:00 AM to 4:00 PM.
  • Email: Prefer to drop us a message? Write to us at office@home-favorite.uk, and we’ll get back to you within one business day.
  • Instagram: Follow us at OPEN for the latest updates, inspiration, and behind-the-scenes looks.

At Home Favorite, we’re not just shipping products—we’re delivering happiness straight to your doorstep. Your journey with us doesn’t end when you place your order; we’re with you every step of the way. Thank you for trusting us to be part of your home!