Return and Refund Policy

At Home Favorite, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes things don’t go as planned, and we’re here to assist you. Below is our clear and straightforward Return and Refund Policy.

Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.

  • Contact us within 2 days of receiving the product.
  • Email office@home-favorite.uk with your order details and photos of the issue.
  • We’ll send you a replacement item free of charge.

Changing or Canceling Your Order

Need to make changes or cancel your order?

  • Requests must be made by 11:59 PM (EST) on the day of ordering.
  • Email us at office@home-favorite.uk to process your request.
  • If the order has already been packed or shipped, cancellations are not possible.

Lost Orders

In the rare case that your order is lost in transit:

  • If your package has not been delivered within 60 days of shipping, contact us for assistance.
  • We’ll either issue a full refund or arrange for a replacement.
  • Please note: Some items may arrive in multiple packages.

Return Policy

We want you to love your purchase, but if you’re not satisfied:

  • Returns are accepted within 30 days of receipt.
  • Items must be unused, in their original condition, and in the original packaging.
  • Customized products, cat apparel, and edible treats are not eligible for return due to hygiene reasons.
  • Return shipping costs are the responsibility of the customer.
  • To initiate a return, email us at office@home-favorite.uk with your order details.

Refunds

Here’s how we process refunds:

  • Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method or as store credit, depending on your preference.
  • Refund processing time may vary based on your payment provider.

How to Contact Us

For any questions or concerns about our Return and Refund Policy, please don’t hesitate to reach out:

  • Email: office@home-favorite.uk
  • Phone: OPEN (Monday to Friday: 9:00 AM - 6:00 PM GMT, Saturday: 10:00 AM - 4:00 PM GMT)

We’re here to ensure that your experience with Home Favorite is smooth and worry-free. Thank you for choosing us to be part of your home!